SUPPORT 360
Accessible 24/7. Be well supported!
SUPPORT 360
Accessible 24/7. Be well supported!
By telephone
Contact our direct lines to reach our specialized agents whenever you need them:
At 360.Agency, the quality of your customer experience is our priority. To achieve this, our support team is now available 24/7 to assist you in real-time. Contact us with any requests related to our solutions.
At 360.Agency, the quality of your customer experience is our priority. To achieve this, our support team is now available 24/7 to assist you in real-time. Contact us with any requests related to our solutions.
Regular hours
In French:
Monday to Friday: 8 a.m. – 6:30 p.m.
(EST)
In English:
Monday to Friday: 8 a.m. – 8 p.m.
(EST)
Outside of regular hours
After these hours, a dedicated team remains available at the same number (833-360-0485)
Call priority
If all our agents are busy when you call, you will enter a queue to maintain your call priority.
Regular hours
In French:
Monday to Friday: 8 a.m. – 6:30 p.m.
(EST)
In English:
Monday to Friday: 8 a.m. – 8 p.m.
(EST)
Outside of regular hours
After these hours, a dedicated team remains available at the same number (833-360-0485).
Call priority
If all our agents are busy when you call, you will enter a queue to maintain your call priority.
IMPORTANT!
Emergencies must be communicated by phone at
833-360-0485 so that our agents can respond to your request in real time.
Frequently Asked Questions (FAQ)
I usually email my requests to my account manager, can I still do that?
Yes, you can continue to email your account manager. Email your request before 4 pm during regular hours in order for it to be taken care of in a timely manner. However, if it is urgent, use our new phone support number, as the issue will be taken care of immediately, instead of waiting for your account manager to be available.
Can I contact my account manager by phone with the new support number (833-360-0485) ?
Yes, you can. Simply enter your account manager’s extension or use the new interactive voice response system to find your account manager by region.
What if my account manager is not available when I call the new support line?
You can leave a message, or if it’s urgent, ask to be redirected to the new hold line which will allow you to be assisted by the next available agent.
What happens if I have a problem outside of regular hours?
You can call the new 24/7 support line to speak to a qualified agent. He or she will be able to take care of your request. If it is urgent, you will immediately be transferred to our operations or research and development teams, depending on the nature of the support required. In the event that your request is not urgent and our agent is unable to resolve it immediately, you will be assigned a request number. Your request will then be taken care of by the next available agent during regular business hours.